FAQ

Is it integrated with the program I use?

Databim writes the information it receives from passports and IDs directly to the active window thanks to the integration software it has developed for many years. It provides services to dozens of different institutions in many different sectors such as Airports, Security Units, Customs Gates, Hotel Management, Tourism Agencies, Health. For this reason, it has been successfully integrated into all domestic and foreign web or desktop computer programs known in the sector.

Will I pay you or another company for integration?

No. Databim Passport and ID Reading Systems are offered as a complete package. The package includes hardware, software and after-sales support services. You do not need to do any extra code work for integration or pay additional fees to different companies.

I changed the automation program I used. Can I use my Databim Systems?

Databim has a dynamic integration system. Even if the automation program you use in your business is updated or changed, you can call us and use it with your new program within minutes.

Will OCR software be installed on my computer?

No. Databim passport readers do not need to read from the image to read the documents. (In our models that take images, it is saved according to your request or not saved at all.) All hardware has a built-in OCR system. It is free for life. A separate program for character recognition is not installed on your computer. You will not encounter additional license costs. Our integration software installed on your computer works in the background.

How durable are the products?

Our equipment is designed to work continuously in places where there is a lot of activity, such as Airports, Border Gates, Hotels, Hospitals, etc. 24/7. There are no moving mechanisms such as covers, buttons, motors, belts in any of our equipment. Therefore, their lifespan is very long. They are less likely to fail.

Do I have to pay annually?

When you purchase our systems, the ownership is completely yours. You do not need to pay monthly or annual fees for use. You can use it continuously. All hardware has a 2-year warranty. We provide free technical support for all systems we provide for 1 year from the date of purchase. In the following years, you can make an "Annual Maintenance Contract" for your possible technical support needs or purchase a "One-Time Service" when you need it. It is not mandatory to make an annual contract. It is up to your preference.